Customer Care Executive, French Speaking Markets Groups Department

CLOSING DATE: 4/02/2020

COMPANY:

CORE RESPONSIBILITIES:

  • The account handling/customer services function for Ireland and for some group files for Scotland and the rest of the UK as required within the French speaking groups department – key to this is to ensure that client group operations requirements for the department operate smoothly and in a timely fashion.
  • Ensure all assigned groups adhere to operational milestones and that they are accurately reflected in our operating system Tourplan.
  • Full utilisation of the Tourplan system to generate all client and supplier communications
  • Responsibility for operating the department’s 24 hour emergency phone number on a rotational basis; shared with other Customer Care staff members from the French speaking groups department.
  • Any agreed sales and marketing activities, either in Ireland or in the overseas marketplace. This could take the form of either desk-based activities or direct agent/client interaction.
  • Assist with the supervision of any staff/trainees assigned to the area.
  • Any other duties as assigned from time to time by your manager or director (and this could be in another department within the company).
  • You will report to the customer care manager, French speaking groups department.
  • Assisting the company with its environmental and responsible tourism initiatives.

EDUCATION & QUALIFICATIONS:

  • 3rd level or relevant experience in similar role
  • Very good knowledge of MS Office

OTHER REQUIREMENTS:

  • Fluency in French and English required (oral & written)
  • Good knowledge of the Irish and UK tourism industry products a distinct advantage.
  • Excellent organisational skills with good attention to detail.
  • Excellent customer care and communication skills.
  • Team player able to work in a busy environment.

 

Full time, permanent position, 5 days per week

Apply with CV (MS Word format) to:

David Fitzsimons

APB.ie/ Travel Recruitment

Email: david@apb.ie