Consumer Information

If you have a dispute with an ITAA member, the ITAA Conciliation Procedure offers a process which you may wish to avail of to settle your dispute.

The ITAA Conciliation Procedure allows the parties to the dispute the freedom to explore ways of settling a dispute with the assistance of an independent, impartial person – the Conciliator. For more information see the documents below.

The Irish Travel Agents Association (ITAA) are encouraging consumers to book with ITAA member travel agents as international travel begins to reopen, due to the numerous benefits offered to consumers throughout every stage of their holiday.  This particularly came to light during the pandemic.

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Travel Restrictions and requirements have changed a lot over the last two years and are still regularly being updated.

Some useful pages for reference are:

https://www.dfa.ie/travel/travel-advice/coronavirus/general-covid-19-travel-advisory

https://www.gov.ie/en/publication/77952-government-advice-on-international-travel/ 

https://reopen.europa.eu/en Re-open EU provides information on travel and health measures in EU and Schengen Associated countries

The Irish Aviation Authority (IAA) is the National Enforcement Body for EC 261/2004 which sets out the rights of Air Passengers in the event that their flight is cancelled or delayed or if they are denied boarding or downgraded.

The Irish Aviation Authority regulates certain aspects of the aviation and travel trade sectors in Ireland. It is responsible for licensing the travel trade in Ireland, and grants licences to both tour operators and travel agents.

Renew your Irish passport online from anywhere in the world

Government department travel information page