Irish Travel Agents Association highlights benefits of booking with a travel agent

The Association believe that booking with a licensed, bonded travel agent is the best choice for consumers

24 August 2021

The Irish Travel Agents Association (ITAA) are encouraging consumers to book with ITAA member travel agents as international travel begins to reopen, due to the numerous benefits offered to consumers throughout every stage of their holiday.  This particularly came to light during the pandemic.

ITAA member travel agents offer their clients a high level of expert advice regarding destinations, transport, accommodation and transfers, tailored to the consumer’s specific needs and requirements. Booking with an ITAA member travel agent also guarantees a wide range of choice in terms of airlines, tour operators and suppliers.

In addition to this, travel agents take the hassle associated with booking a holiday by searching for the best value, negotiating rates, processing bookings and organising tickets and checking in, all on behalf of the customer to ensure that they have a smooth and pleasant travel experience.

The Association has also encouraged consumers to book with ITAA member travel agents, as this will ensure that they are protected should any issues arise. All travel agent members are financially guaranteed to trade in the Republic of Ireland and consumers who book with ITAA agents are guaranteed protection under the European Package Travel Directive (PTD), which is not guaranteed when booking ‘do-it-yourself’ holidays.


Pat Dawson, ITAA CEO, stated, “Our member travel agents offer a level of service and consumer protection which cannot be matched by DIY holiday bookings. Not only does using a travel agent offer a wide range of choice and take the hassle out of booking a holiday, we also offer added consumer protection. Customers of ITAA member travel agents are automatically protected under the Package Travel Directive, whereas airlines are not bonded and therefore cannot offer the same protection as a travel agent if bookings are disrupted or cancelled or if the airline collapses.”

He continued, “Our members provide up-to-date, expert advice to all clients who have booked with an ITAA member travel agent. Customer safety and satisfaction is the number one priority for ITAA member travel agents, and we continue to work hard to get the very best deals for our valued customers. We have been working hard to ensure customers are satisfied since the beginning of the COVID-19 pandemic, and will continue to do so as we emerge from this situation.”

ITAA members advise clients only; if you have booked with an ITAA agent and require information or travel advice regarding your booking, please contact them directly.


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