3 July 2020

If you have a dispute with an ITAA member, the ITAA Conciliation Procedure offers a process which you may wish to avail of to settle your dispute.

The ITAA Conciliation Procedure allows the parties to the dispute the freedom to explore ways of settling a dispute with the assistance of an independent, impartial person – the Conciliator. For more information see the documents below.

Airlines and Cruise Operators are not Members of the ITAA. If you booked your flight or cruise directly with the airline or cruise operator, you will need to contact them directly.

To find out if your travel agent or tour operator is an ITAA Member click here.

The Citizens Information Centre may be of assistance if your travel company is not a member of the ITAA