ITAA saddened to hear of Flybe closure

10 March 2020

The well known airline ceased operations suddenly this morning

Dublin, 5th March 2020   The ITAA were saddened to hear of the closure of the UK’s largest regional airline, Flybe, which went into administration and ceased all flights earlier this morning.

Pat Dawson, CEO of the ITAA, said, “We wish to extend our sympathies to our fellow travel trade colleagues, the employees of Flybe in Northern Ireland and the UK.”

Flybe’s website confirms that it is in administration, all flights have been grounded and passengers are advised not to turn up at airports. The sudden closure of the airline is expected to have a significant impact in the North of Ireland. The jobs of 2,000 staff, including 150 based in Belfast, are in doubt, and up to 80% of the flights at Belfast City Airport were operated by Flybe.

Flybe flew 8.5 million passengers each year to 170 European destinations, including Dublin, Cork and Knock. The airline has been in trouble for several months, with a proposed £100m British government loan being challenged by various rival airlines.

ITAA President John Spollen said, “Whilst this closure is stressful distress for all holiday makers, staff and our fellow travel industry professionals in the UK, it does demonstrate the importance of consumer protection. It is obviously a worrying time for all concerned, but one of the key roles of a travel agent is to act on behalf of customers in times of crisis.  Travel Agents in the North and across the UK will endeavour to assist their customers affected by the closure of Flybe.

The ITAA has issued the following advice to passengers affected by the closure of Flybe:

  • If you purchased a ticket using a credit or debit card, chargeback may be an option. Please contact your card provider for further details.
  • If you have taken out travel insurance, it may include airline failure cover usually known as Scheduled Airline Failure Insurance (SAFI). The insurance provider should be contacted for further details.
  • If you booked through a code share partner of the airline (or booking agent) please contact them directly.
  • If you booked your ticket as part of a package, please contact your travel agent or tour operator directly. If you did not purchase your ticket as part of a package, you are advised to self-repatriate by booking directly with other airlines.
  • Please do not travel to the airport unless you have booked alternative flights.

More information can be found at www.caa.co.uk/news/.

ENDS