Customer Service Executive – 2 years experience

Your interpersonal skills, as much as the relevance of your experience, will be key to successfully applying for this position. You must be willing to make a difference and be confident that you have a sufficient degree of assertiveness to deliver at high standard from a customer perspective. You must be able to face issues and problems as they arise and make accurate and pertinent recommendations to your manager. Reporting to Customer Service Manager, the Customer Service Representative will be responsible for the following:

KEY RESPONSIBILITIES

Deliver an outstanding service and ensure customer satisfaction
Deal with customer inquiries in a timely manner
Ensure Company processes are followed and efficient
Deal and solve complaints in a professional manner
Keep customer services tools and templates updated
Handle credit card and cheque payments
Liaise constantly with Reservations and Products teams
Work on ad-hoc projects as required
Update and maintain customer databases
Share acquired knowledge with the team
Take initiative to improve general services to customers
Suggest enhanced processes/procedures to improve internal efficiency

CORE COMPETENCIES

Excellent attention to detail
A strong communicator – fluency in English is essential
Great time management
Ability to deliver within deadlines
Highly organised with the ability to prioritise
People person
Punctual and dependable

DESIRED SKILLS / EXPERIENCE

Previous Customer Service Experience is an advantage
Problem solving
Ability to multitask
Excellent computer skills (Excel, Word, Power Point)
Excellent telephone manner
Great attitude with willingness to deliver outstanding customer service
Proficiency in Sapnish language is an advantage
Background in travel/tourism will be an advantage. Full training will be provided

DETAILS

Location: Dublin 8
Job type: Full-time
Salary: DOE
Minimum experience required: 2 years
Start: Immediate
Qualifications: Diploma. Degree is an advantage

BENEFITS

22 days annual leave
Team bonus
Central location in Dublin city
Annual FAM Trips
Complimentary travel with the company
Flexible work environment
Young, international team
Free development training
Health and pension benefits.

Please send your CV and cover letter to inesa@greenlifetours.com

Author Information

Travel Agent: Caminoways