ITAA & ECTAA call on EU regulator to protect EU passengers against airline insolvencies

11 January 2018

TRAINING DATE: 08/08/2019


Dublin, 11th January 2018  Following a record number of airline failures in 2017, The European Travel Agent’s and Tour Operators’ Association (ECTAA) is calling on the EU Commission to introduce an efficient mechanism to protect EU passengers against airline insolvencies. The Irish Travel Agents Association (ITAA), which is a member of the ECTAA, is also campaigning for all Irish travel providers to be bonded by the Commission for Aviation Regulation (CAR) to ensure that passengers are protected from future travel provider collapses.


The ECTAA is calling on the EU decision-makers to introduce specific EU legislation establishing a mandatory mechanism borne by air carriers to protect passengers against airline failure, of which the cost would be included in the ticket price.


Pat Dawson, CEO of the ITAA, commented “As airlines are among the largest travel providers in the EU, we believe it is necessary that they, along will all other travel providers, be bonded in order to protect consumers. With so many changes in the European aviation market, airlines need to offer guarantees against their own financial failure, as is the case for travel agents and tour operators.”


The ECTAA reported today that more than a million bookings were affected by the bankruptcy of Air Berlin, Monarch Airlines and NIKI, all of which ceased trading in the last three months. More than 110,000 of Monarch’s passengers were stranded abroad following the sudden announcement; while a further 750,000 people have paid for flights, which they were not able to take. At least 180,000 customers Air Berlin who booked flights that have been cancelled won’t get reimbursed and 410,000 bookings with NIKI (210,000 bookings from travel agents and 200,000 direct bookings) were cancelled.


The ITAA has repeatedly called on the government to review the legislation around bonding among travel providers in Ireland. Following the collapse of Lowcostholidays in 2016, almost 4,200 Irish customers made claims to the Commission for Aviation Regulation (CAR) amounting to €3.8m.These claims depleted the Travellers’ Protection Fund, which is made up of contributions from tour operators and administered by the commission, by 75%  as Lowcostholidays’ bonding level was underprovided.


Cormac Meehan, President of the ITAA, said “The ITAA have been pushing for a collective bond among all travel agents, tour operators and airlines. We are suggesting that a small levy be included in every ticket price to bond airlines and protect consumers. As it stands, 85% of the travelling public remain unprotected by outdated bonding legislation. We have contacted the Minister for Transport, Tourism and Sport many times about this issue as it will be the Irish taxpayer who will have to pay if there was to be another travel provider collapse in Ireland.  We are now working closely with the ECTAA to try and reform the legislation at EU level.”


The ITAA represents Ireland’s travel Industry, bringing together 100 travel agent members and 70 affiliate partners. ITAA members cover over 140 outlets in different towns and cities throughout the Republic of Ireland. All travel agent members are licensed by the Commission for Aviation Regulation and are fully bonded providing full financial protection for their customers.