Updated ITAA Statement on the Cancellation of Ryanair Flights
TRAINING DATE: 08/08/2019
Dublin, 18th September 2017 Travel agents throughout the country have been inundated with queries from intending travellers on Ryanair’s cancelled flights. As a result, the Irish Travel Agents Association (ITAA) has written to Ryanair to repeat its request that the airline immediately publishes a full list of all the flights it intends to cancel over the next six weeks.
Cormac Meehan, President of the ITAA, commented, “Our members have been inundated with queries from intending travellers who are uncertain if their flights will go ahead. We have written to Ryanair requesting them to publish a full list of all flights they intend to cancel immediately to ease the uncertainty faced by intending travellers and so that alternative holiday arrangements can be made as soon as possible.”
He continued, “We are following the advice of the Commission for Aviation Regulation (CAR) on what passengers must be offered in the event of a Ryanair cancellation. If Ryanair cancels a flight, it must offer you the choice of an alternative flight at the earliest opportunity or at a later date of your choice subject to the availability of seats or a full refund of the ticket. It also has a duty to offer customers care and assistance, free of charge, while waiting for rerouted flights. In some cases, there may also be a case to claim for compensation but this depends on a number of factors and it must be done by contacting Ryanair directly – it is covered in Article 15 of their terms and conditions found on their website.”
He concluded, “We are advising all those intending to travel with Ryanair in the coming six weeks to contact their travel agent for further advice and to check CAR’s website www.aviationreg.ie for updates on entitlements.”
The ITAA represents Ireland’s travel Industry, bringing together 100 travel agent members and 70 affiliate partners. ITAA members cover over 140 outlets in different towns and cities throughout the Republic of Ireland. All travel agent members are licensed by the Commission for Aviation Regulation and are fully bonded providing full financial protection for their customers.