Dublin Airport voted No.1 in Europe for passenger service

1 March 2016

TRAINING DATE: 08/08/2019

Dublin Airport has topped a survey of its peers, placing first for customer service among airports of its size in Europe.

The survey, conducted by Airports Council International (ACI), saw the airport beat off 14 peers handling 15-25 million passengers a year.

Dublin also tied for second place in the Best Airport by Region in Europe handling over two million passengers a year, alongside Zurich, Prague and Malta.

The results marks huge progress for the airport, which just a few short years ago was rock bottom in a similar ACI survey.

“Since then we were determined to improve our customers’ experience of the airport and we have done that every year to get to this top spot,” commented its Managing Director, Vincent Harrison.

The 2015 results, based on in-depth surveys of passengers passing through airports, focus on improvements in customer service.

“Dublin Airport’s number one ranking in Europe demonstrates its professionalism, commitment and success in delivering that high level of customer service,” said Angela Gittens, Director General of ACI World.

The country’s main airport shattered its previous record by over 15pc to record 25 million passengers in 2015.

The addition of 23 new routes and extra capacity on almost 40 existing services saw it become the 18th busiest airport in Europe last year.

This year is likely to be even busier, with several new routes on the way and daa examining its options for a second runway.

Irish Independent 29Feb