Course Categories


 

 

 

 


There are a wide range of training courses available and all are tailored to the needs of the Travel & Tourism industry.

Below are some of the range of course categories.  All of these course are available to run on site so we can bring the training to you and your staff. To find out more about the Training courses that are currently scheduled for the autumn contact call (01) 4179696

Management Development

  • Supervisory & Management Skills
  • Finance – driving sales up and costs down
  • VAT 2011 – Nuts & Bolts w/shop
  • Marketing & PR
  • Performance Appraisal
  • NEW – Toolkit for Managers !
  • Presentation Skills
  • HR & Recruitment SkillS
  • Group Coaching (Facilitated In-House Team Building)

Communications

  • Sales Skills including how to upsell &  cross sell & deal with objections
  • Customer Care
  • Time & Stress Management
  • Dealing with customer complaints
  • Team Development – Marketing/ Sales/ Performance appraisal
  • Motivational training – think like your customer!

Legal & Compliance

  • Essential of Travel law    – new Legal Clinics  – on site training
  • Managing Legal Aspects of your business
  • Travel insurance, Passport & Visa
  • Health & Safety

Technology

  • MS Office – Excel & Powerpoint & Word  – all levels
  • MS office Conversion courses

Digital Marketing  Modules including:

  • Search engine optimisation
  • Email Marketing  – make it personal  – all levels
  • Analytics & Ad Words
  • Pay Per Click
  • New – Mobile Marketing
  • Digital Clinic including an audit of your website – NEW !

Get a Certified Qualification – Accredited Courses include:

  • Travel Professionals Higher Certificate – DIT accredited Level 6 HETAC Award
  • Digital Marketing Diploma – certified by Digital Marketing Institute
  • Train the trainer – Become your own trainer!Level 5 FETAC award
  • ECDL & Microsoft Offic Specialist (MOS)