Long Haul and Cruise Reservations Executive

Joe Walsh Tours are currently looking for a Long Haul & Cruise Reservations Executive to join our Head Office team on Dublin’s Baggot Street. 

RESPONSIBILITIES

The Long Haul & Cruise Reservations Executives are directly involved in the general administration of bookings, liaising directly with group organisers and individual clients, partners and suppliers throughout the sales and operations process. Additional responsibilities include:

  • Delivering a high level of product information and excellent customer service at all times
  • Reacting promptly to customer enquiries using own initiative for the speedy resolution of queries or issues that may arise
  • Liaising with suppliers at destinations and ensuring all services have been organised accordingly
  • Ensuring travel arrangements adhere to agreed itineraries and that services are reflected in our operating system accordingly
  • Participating on Sales & Marketing activities, desk based or with direct interaction with clients
  • To co-operate with any partners requiring assistance in a prompt and helpful manner and to be flexible in assisting colleagues in the best interest of the operation
  • Getting involved with training of staff assigned to the area
  • Maintaining existing relationships with group organisers and key clients
  • Developing new relationships with clients and suppliers of services related to the area of operation

SKILLS & EXPERIENCE:

  • Previous experience working with group tours and/or organising group travel
  • Strong knowledge of long haul destinations, European & worldwide cruises
  • Ability to use Galileo and issuing large volumes of airline tickets with precision
  • Availability to travel when required
  • Strong computer skills

OTHER REQUIREMENTS:

  • Excellent time management and organisational skills
  • Positive friendly character and excellent customer focus
  • Ability to work in a busy environment and as part of a team

POSITION TERMS & CONDITIONS:

  • Full-time role
  • Competitive salary in line with candidates ability and experience

APPLICATION PROCEDURE:

Candidates are welcome to apply by sending a CV with contact details and a photo as well as a cover letter to info@joewalshtours.ieSuccessful candidates will be notified by email or telephone and invited for an interview.

Author Information

Travel Agent: Joe Walsh Pilgrimtours Ltd