Team Leader Position at GoHop
Joining GoHop.ie as a Team Leader, you will lead a team of travel consultants so that they can recommend and sell holidays and additional holiday related. You will put all customers and employees at the heart of our business and constantly ‘go the extra mile’ by creating unforgettable holidays that make us famous for service and create customers for life.
What you will be doing
As a GoHop.ie team leader your leadership support will help to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. You will be forward thinking. Using modern technology, customer feedback and insights you will assist to spot trends, challenge the way we work and find new ways to improve customer satisfaction, loyalty and grow our business. There will be modern technology to work with so you can discuss, recommend and sell suitable products and services, and promote and assist our customers to self-serve online
You will inspire and respect your colleagues whilst sharing a great amount of fun. Additionally you will encourage the team to be pro-active, investigate and resolve every question or complaint and learn from their results. If things do not go quite right, you will be confident to step in, take ownership and resolve any issues straight away. Similarly, you will take the opportunity to assist with incidents and emergencies, but regardless you will always strive to achieve our mission of “Enhancing every customer experience”.
Your experience will assist you to jointly coach and develop the team consistently whilst setting high performance standards that drive engagement, and lead you and your team to exceed all company, sales and service targets. Finally, you will be accountable for compliance to company procedures, health and safety due-diligence and the varying responsibilities of team leading.
What we are looking for
- A customer driven, positive person with a proven passion for selling and delivering exceptional service.
• A confident and fun motivator with the drive to exceed targets and overcome challenges
• Skilled to coach and develop teams
• Leads by example and comfortable to trouble-shoot in challenging times
• Ability to engage and collaborate at all times with customers
As part of the application process for this role you are required to send through a copy of your cv to email@example.com