Operations Manager


Looking for an exciting new challenge in a fast-paced environment? Is customer service your passion? If so, then look no further. World Travel Centre Group are a very successful Travel Agent and Travel Management Company with 150 people and annual sales of €120m. We have 35 on our team based in Pearse St, Dublin. See www.worldtravelcentregroup.com.

In 2016 Selective Travel Management was awarded the Investors In People accreditation, the first Irish TMC to receive this accolade. . Our staff are pro-active in client engagement and relationship building, together we work towards developing strong partnerships with our clients.
As a result of this growth, we are continuing to expand in the UK & Ireland and are now recruiting for the following position: Full Time Operations Manager

Job Description
You will play a vital role in ensuring we continue to exceed our service level agreements and fulfil our customer requirements by providing the highest level of customer service.

Main Areas of responsibility:

Team Management
Customer Service Excellence
Product Development & Innovation
Business Process Efficiency
Data Analysis and Reporting
Supplier Relations

Business Areas Covered:
Corporate Travel
Retail Travel
Sales Support

Skills & Experience
Customer service is paramount and to be successful in this role you will be expected to demonstrate this to the highest level.

Excellent communication skills, dynamic and a competitive personality are essential to complete the key sales responsibilities.

You will be proactive and energetic with a hunger to learn, focused on achieving targets and help grow the brand.

Having excellent organisational and interpersonal skills is a critical element required for the success of this role.

Ideally, you should have a minimum of 3 years’ experience in a management role.

Reporting to:
Group Managing Director. Part of Senior Management Team.

Our fantastic benefits include:
Staff Travel Perks
Supplier Hosted Events
Free Travel Insurance Annually
Health and Wellbeing Benefits
Workplace Pension Schemes
PHI and DIS Insurance
Health and Wellbeing Benefits
Taxsaver Commuter tickets
Annual leave Additional Entitlement based on Service loyalty
Team Rewards
And much more!!!

Based in Dublin, Salary is dependent on experience.
Please send your CV to: careers@worldtravel.ie
Closing date: Friday 23rd March 2018.

Author Information

Travel Agent: World Travel Centre