Retail Sales & Customer Service Agent



Retail Sales & Customer Service Agent


Travel Department is Ireland’s leading escorted tour operator with an approach to business that is innovative, dynamic and professional. We have an unsurpassed reputation within our market for excellent customer service, quality holidays and value.


We’re looking for an experienced Retail Sales & Customer Service Agent to join our team in our retail shop based in Arnotts Department Store.  The successful candidate will join our very active Sales team and report to our Sales Manager. If you are interested in providing a professional and focused face to face and phone service, working to specific sales targets and goals and the ability to earn uncapped commission, maintaining relationships with new and existing customers, handling customer queries and complaints as well as other various tasks then this is the job for you!


Start Date: December 2017


The Role:


  • Providing a professional and focused face to face and phone service
  • Working to specific sales targets and goals
  • Maintaining relationships with new and existing customers
  • Handling customer queries, feedback, compliments and complaints
  • Working in a busy retail environment including weekends


Personal Attributes:


  • Friendly
  • Passionate about travel and selling travel
  • Enjoys a challenge and is driven by targets
  • Very strong attention to detail
  • Excellent at solving problems and providing superior customer support
  • A strong sales focus
  • An enthusiastic team player who learns fast
  • A very capable “all-rounder”
  • Self starter
  • Ability to adapt to new tasks and be flexible in their working approach


Desired but not essential skills and experience:


  • Strong Geography knowledge
  • Travel industry experience
  • Sales and customer service experience in a retail environment
  • Strong written and verbal communication skills



Salary / benefits / etc for the right candidate:


  • 20 days annual leave pro rata
  • Salary depending on experience plus generous incentive scheme
  • 6 month probationary period
  • Position based in Dublin 1, served by many transport links
  • Dynamic and exciting industry and work environment
  • Monday to Sunday, on a shift basis between the hours of 9am and 9pm (rotating roster)


If you would like to apply for this role please email


Only applicants who are selected for interview will be contacted.


Closing date for applications: 20th November 2017.


Author Information

Travel Agent: Irish Travel Agents Association