Sales & Customer Service Agent (Contract Role)

Travel Department is Ireland’s leading escorted tour operator with an approach to business that is innovative, dynamic and professional. Working from a bright, modern office in Dublin 2, we have an unsurpassed reputation within our market for excellent customer service, quality holidays and value.


We’re looking for an experienced Sales & Customer Service Agent to join our team. The successful candidate will join our very active Sales team and report to our Sales Manager. If you are interested in providing a professional and focused phone service, working to specific sales targets and goals and the ability to earn uncapped commission, maintaining relationships with new and existing customers, handling customer queries and complaints as well as other various tasks then this is the job for you!


Start Date: As soon as possible


The Role:

  • Providing a professional and focused phone service
  • Working to specific sales targets and goals
  • Maintaining relationships with new and existing customers
  • Handling customer queries, feedback, compliments and complaints
  • Working in a busy retail environment including weekends



Personal Attributes:

  • Sales focused
  • Passionate about travel
  • Enjoys a challenge and is driven by targets
  • Very strong attention to detail
  • Excellent at solving problems and providing superior customer support
  • An enthusiastic team player who learns fast
  • A very capable “all-rounder”
  • Self starter
  • Ability to adapt to new tasks and be flexible in their working approach



Desired but not essential skills and experience:

  • Strong Geography knowledge
  • Travel industry experience
  • Sales and customer service experience
  • Proven track record of achieving sales targets
  • Strong written and verbal communication skills



Salary / benefits / working hours etc for the right candidate:

  • Salary depending on experience plus generous incentive scheme
  • Travel Department is open 7 days a week (shift hours)
  • 20 days annual leave pro rata
  • 6 month probationary period
  • Position based in Dublin 2, served by many transport links
  • Dynamic and exciting industry and work environment



If you would like to apply for this role please email a short cover letter along with your CV to

Only applicants who are selected for interview will be contacted.the-travel-department_new

Author Information

Travel Agent: ITAA