My client, a leading school group travel firm based in Dublin City Centre are seeking to hire a suitable candidate for the position of Operations Manager.
Managing the day to day Operations Department
Allocation of groups within in the department
Maintaining the in-house computer system to ensure efficiency and accuracy of travel documentation
Liaise with suppliers – hoteliers, coach companies, guides etc.
Liaise with clients and planning itineraries
Ensure tours are within budget and maintain the margin on the group
Negotiate prices with suppliers
Preparation of travel documents
Problem solving when issues arise on the road or pre-travel
Back up support to our On-call service whilst the groups are on tour
Handling customer queries and complaints when escalated by the team
Ongoing training of staff to ensure a high level of customer service
Monitoring feedback from groups to ensure improvement in service
Assist in all areas of the company as and when required
Previous experience of outbound group travel from Ireland is essential for this role.
The salary is highly negotiable and will be dependent on experience.
Apply with CV (MS Word format) to:
APB.ie/ Travel Recruitment